FAQ

FAQ

  • How to get a new broadband connection?

    Ans: Kindly contact your nearest We One Broadband operator or contact our customer care

    After the confirmation from Operator, the following documents need to be submitted along with CAF

    Address Proof: Photocopy of ANY ONE of the following
    1. Ration card
    2. Latest society or water bill
    3. Latest BSNL bill
    4. Property tax or IT returns
    5. Aadhar, Voter ID, Driving License
    6. Proof of Address of existing company (Certificate of Incorporation)
    7. GST Certificate
    8. Municipality/Cooperation/ Panchayat Registration Certificate
    Photo Identity: Photocopy of ANY ONE of the following
    1. Passport
    2. Voter's ID card
    3. Driving license
    4. PAN card
  • How to recharge, renew or change the Internet Package

    Ans: Kindly contact your We One Broadband Operator or renew online from Self-care portal

    https://customer.weonebroadband.com/#/SignUp

  • How do I lodge complaint?

    Ans: If you are facing service, billing or connection related issues, contact your operator or login to our

    https://weonebroadband.com/contact-us and register a complaint or contact our customer care

  • How to check my data usage?

    Ans: Login to our self-care portal with the username and password received to your registered Mobile number.

  • How to Set Parental Controls on Internet Access?

    Ans: Children are getting attracted to the internet at an increasingly younger age and spending greater time online. However, some of the content available online isn't child-appropriate and with parents not always present to monitor their activities, children can become inadvertently exposed to inappropriate content. By using a group of privacy settings called Parental Control, parents can control what their child gets to see online.

    Such Parental Controls are available on most of the internet-enabled devices available today, including desktops, laptops, smartphones, PDAs and gaming systems. By enabling Parental Control settings, you can not only filter out age-inappropriate content but can also monitor and block some of your child's activities. This gains more significance when parents aren't always around to monitor activities. However, since Parental Controls aren't always 100% effective, it's important you also discuss with your child about the importance of using the internet safely.

    Parental Controls are offered at various levels; it can come embedded in the computer's operating systems or it can be provided by social networking platforms, search engines, and gaming consoles. Some of their functions include:

    1. Manage the content your child checks online
    2. Control/block games that are inappropriate and easily accessible
    3. Block your child from using specific programs
    4. Set time limits for internet usage
    Parental controls on your router

    Another easy way of Parental Control is by configuring it onto your router. This will enable you to filter content on all devices linked to your network including PCs, smartphones, PDAs and gaming consoles with built-in browsers.

    Parental controls on your computer operating system

    Most of the newer computers come with built-in Parental Controls. Just follow the instructions in the settings. It's available across Windows, Apple and Chrome OS.

    Parental Controls across Smartphones and Tablets

    All smartphones and tablets including those by Apple and Android have Parental Controls available on them. You can turn off, block or limit certain apps including in-app purchasing on Google Play, or restrict social networks, Bluetooth, camera access, etc.

    Some other ways include restricting browsing by activating Parental Controls on your internet browsers, search engines, gaming consoles and on video sites like YouTube. All that's required is a few minutes to place restrictions across your devices.

    For more support related to configure your modem with Parental Controls please contact our customer support at 0484 6717 760 or create a ticket with us.